All sales are final
Every work is an original and one of a kind. For that reason all sales are final, and I do not offer refunds or exchanges for change of mind. This includes a work not suiting your room, or its colours looking different on your screen or in your lighting.
See the work before you buy
Please take the time to see the work first. I'm happy to help you do that in any of these ways:
- Visit the studio. Studio visits in Newport, on Sydney's Northern Beaches, are by appointment.
- Book a video call. I can FaceTime you in daylight so you can see the true colours, texture and edges of the work.
- Request a to-scale mockup of the work on a photo of your own wall.
- Ask for extra photos or video of any work.
To arrange any of these, email studio@rochellesolsky.art or call +61 411 337 608.
Colour and screens
Photographs and screens vary, and these are a guide to the original. A difference in colour between your screen or lighting and the artwork is not, by itself, a fault in the work. Seeing the work in person or on a video call is the best way to judge colour.
Your rights under Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. If a work arrives faulty or damaged, or is materially different from how it was described, you are entitled to a remedy as the law provides. If this happens, please contact me as soon as you can, ideally within 7 days of delivery, with photos of the work and the packaging so I can act quickly, including on any freight insurance claim. Please keep all packaging until you have inspected the work.
Commissions
Commissioned works are made to your brief and are final once you approve the finished work. A 50% deposit secures your place, and the balance is due when you approve the finished work.
Questions
Please contact me before you buy if anything is unclear. I would much rather answer a question than have you be unsure.